Our Refund Policy
At LaFayes, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
Return Eligibility
Most new, unused merchandise may be returned within 30 days of delivery for a refund to the original method of payment.
To be eligible for a return, items must:
- Be in their original, unused condition.
- Include all original packaging, accessories, and documentation.
- Not show signs of installation, wear, or damage after delivery.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Custom or made-to-order items
- Special order merchandise
- Installed lighting or electrical components
- Clearance or final sale items
- Gift cards
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@lafayes.com.
Please include your order number, a description of the issue, and photographs of the item and its original packaging.
Return Shipping
Unless the return is due to our error or a damaged/defective item, customers are responsible for return shipping costs.
Returned merchandise should be packaged securely to prevent damage during transit. Refunds may be reduced if returned items are received in a condition different from when originally shipped.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5–10 business days, depending on the financial institution. Original shipping charges are non-refundable unless the return is the result of our error or a damaged or defective item.
7901 N Ocean Blvd
Myrtle Beach, SC 29572
shop@lafayes.com
(843) 626-9952